The use of collaboration tools are increasing amongst millennials in workplaces. According to the joint research report published by Unify Square and Osterman Research on the unified communication habits of millennials, millennials are twice as likely to use collaboration tools such as Slack, Facebook Workplace or Discord; even if it is not approved in the workplace. In this post, we wanted to share two very commonly used collaboration tools– Slack and Discord.
Discord is a VoIP application designed for video gamers. It was intended as a replacement for Skype and all the other messengers being used. The platform is one of the rare platforms that specializes in all nodes of communication— text, image, video and audio. There are over 250 million unique users of the software. However, many organizations are beginning to experiment using Discord as their communications software for remote-working teams.
Advantages of Discord:
- Easy user management:Discord allows you to create unlimited number of user categories. In each user category, you can set different aspects of server access.
- Click to talk: This is a feature that really sets Discord apart. Discord’s voice channels allow more than 10 people in the voice channel at the same time without much set up. With one click, the voice chat line is activated.
- Easy channel organization: Discord allows each text and voice channels to be sorted into different categories. Each channel and category can be pre-set with different access levels. This comes in very handy when the Discord server starts to grow and has more than 10 channels.
Disadvantage of Discord:
- Lack of interface customization: Discord has only two themes available— white and black.
- Lack of integration + automations: Discord has some bots that are available in the marketplace. But connecting Discord to other apps can be very difficult since the Discord doesn’t integrate with other apps.
Slack is a communication tool that has been released in 2013. It was created as an instant messaging tool to be used in workplaces.The platform specializes in text and file exchanges and also allows calls within the platform. There are over 600 000 companies that use Slack.
Advantages of Slack:
- Limitless integrations: Slack integrates with over 1000+ apps— natively through the app, and through integration software such as Zapier.
- Customization: Slack is very customizable in terms of themes and color codes. Even though this may not seem like a big deal, it does contribute to the overall user experience in a sense where they got to customize the platform. (Which is particularly helpful if you are working with millennials and Gen Z because they value that customization + personalization in their brands)
- File uploads: Slack allows up to 1GB per file upload and allows people to converse about it using the threads.
Disadvantages of Slack:
- Working with multiple channels: There aren’t that many ways to organize different channels or threads on Slack. Everything is organized alphabetically. When there are more than 10+ channels in the Slack messenger, it can become quite hectic.
- Not end-to-end encrypted: Their rival apps such as Symphony, Discord, Cisco Webex Teams provide end-to-end encryption. Slack does not have that. This may leave some users skeptical towards their privacy and data security.